Testimonials - Customer Service

"I was waxing poetic today and the following just happened -- please consider it to be a monumental understatement of my appreciation for your help."

Who Needs a Wizard When Matt Sutton is Near
There are nine words to you I just had to say:
"Matt Sutton, on Tuesday you really made my day!"
You guided me so patiently into the MasterSpec game;
Because of your care and guidance I'll never be the same!
No longer will I fear when a new project I must attend,
I can now do it myself and upon no Wizard depend!
This old dog you have taught that new tricks can be done;
Writing specifications has again, for me, come to be fun!
You are a great teacher and I'm truly indebted to you,
I'll always be grateful for all you taught me to do!
Claude A. Lutrell
Jackson, MS

"I am responsible for producing specifications for all the people in my company. I have never worked with MasterSpec before so I am at the beginning of my learning curve. Matt Sutton of your support department spent 45 minutes on the phone with me. He was kind, patient, clear in his instructions, and helped me resolve my problem. He made me feel that the amount of time he spent was not as important as getting the problem resolved...My expectations for support desk help are now of higher standard."
Valarie H. McLeod
Perry, Crabb & Associates, Inc.
Atlanta, GA

"...I am so extremely pleased with Tiffany Neilson and Emily Barlow (and) the customer service that they provided Parsons today...I just thought that you should know what excellent employees you have and that they have provided excellent customer service from the initiation of the procurement to the delivery."
Regina D. Glover
Parsons Corporation
Pasadena, CA

"I want to thank you for having Matt Sutton as an employee at ARCOM. He turned a potentially nightmarish transition from our office's very manual approach to specwriting into an actual pleasurable experience. I had actually gotten used to people at other software companies working from a script and not being able to interface with the customer one-on-one, and taking up to an hour to not solve my problem...Matt is a breathe of fresh air.  He's informative, helpful, patient, focused, and got all my problems resolved in such a short time. He was able to immediately identify my experience level and work with me at that level...You couldn't have a better representative for your company. Please don't ever outsource to India. Just hire more "Matts."
Michael Barnes, Office Manager
Gilley Design Associates, Architects LLC
Bristol, CT

"I am the MIS for an engineering firm, and fortunately don't have to call support very often. I have called ARCOM twice in the last few days, and once about a year ago, and I can't believe how courteous and knowledgeable your staff is...ARCOM, thanks for the excellent service, the good staff, and having a PERSON answer the phone rather than forcing one to go through all that "Press 1 for x, 2 for y, etc."
Norm Drye, MIS
Widseth Smith Nolting

I want to tell you about a very positive experience we had with one of your tech support folks, Matt Sutton. We are new to MasterSpec and the Linx/Masterworks software tools. In trying to get our first project out, we were a bit intimidated by Linx and Masterworks. This was not because the applications are difficult to use, we just had not taken the time to go thru all the tutorials and documentation.
I think I called Matt 4 or 5 times over a two-day period. Every time I called, Matt was very pleasant, and extremely helpful. He has an encyclopedic knowledge of Linx, MasterSpec and MS Word. Many times, my problems were simply due to my lack of knowledge with some Word features. I cannot begin to tell you how helpful and patient he was with me.
Angelica, you probably already know this but, employees like Matt are very rare in the customer support arena. If the rest of your employees are anywhere near as capable as Matt, you are very fortunate indeed!
Thank you,
 Rudy D. Bennor, P.E.
Bennor Engineering, LLC
Norcross, GA

"There isn't enough praise that I can give your company. You guys deserve a ten for customer service. I mean that from the bottom of my heart. It's always been a pleasure dealing with anyone in ARCOM."
Jennie A. Kyryluk, CSI, CDT
Spillis Candela DMJM
Coral Gables, FL

"I really appreciate your pleasant attitude and quick response. Remarkably every time I have had a reason to contact anyone at ARCOM the response has been pleasant and helpful."
Suzie Feighner
L. Robert Kimball & Associates
Ebensburg, PA

"I really appreciate the knowledgeable, personal, and friendly service...You answered every one of my questions and gave me even more than I asked for...I have nothing but a great impression of your organization."
Steve Vogelsberg, P.E.
Commonwealth Technology, Inc.
Lexington, KT

"Once again, you folks have impressed me with the speed and accuracy of your technical support, even on self-inflicted problems where the solution lies in a fix to another product. Thanks again."
John McGrann
Baskervill & Son
Richmond, VA

"I can't say enough good things about your service. I know that I can call if I have any questions, and that I will get prompt, professional, and courteous assistance."
Robert Onek
Onek Firm
Topeka, KS